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Please Make Sure You Test Your Tech Before The Conference Starts! 09.00 (GMT)

Accessing The Virtual Event Platform Is Easiest On Chrome & On Personal Devices & Networks. You Should Now Have Received Your Airmeet Link To Join The Virtual Platform. If Not, Please Call Us On +44 (0)20 3479 2299.

Please Take A Moment To Download The Event App BEFORE The Conference Starts (See Below). To Check Your Tech Before The Event, Click Here >>

Any Tech Teething Issues? Quick Tech Fixes Before We Start!?

Don’t miss a thing! Please take a moment to download the mobile phone app BEFORE the event starts in case you do have tech issues with your main device so you can still participate whilst we resolve any potential issues. (Search for Airmeet on the IOS App Store or Play Store and enter your link to access the event.). It is quicker to contact us directly, than post on the discussion board if you are having problems! Please call us on +44 (0) 203 479 2299, email support@airmeet.com, or access the 24/7 support lounge here.

Remember Chrome and home devices and networks work best.

For Sound/Video issues try:
·       Refreshing the page
·       Clicking out and back in on the agenda tab
·       Logging out and back into the site
·       Check PC is not muted and connected to headphones

Please kindly check the Troubleshooting tab before the conference starts to try and avoid the most common access issues (usually on private settings etc).

Fresh, New Insights Into Evolving Customer Behaviours & Needs & Digital Innovations To Provide Stand-Out Customer Experiences & Journeys: Proven Tech Implementation, Customer-Centric Cultures, Data-Led Strategies, FinTech & Challenger Innovations & Painless Customer Journeys For Measurable Impact On Customer Feedback & The Bottom Line While Maintaining The Human Touch!

A One-Day, Brand-Led Conference & Networking Event, 25th November 2021. Group Discounts Available! Send 4 For 3.

21 Heads & Directors Of CX, Marketing & Digital Share NEW & Unmissable Insights In Just One Day: Unlocking Changing Customer Behaviours & Needs & Digital Innovations To Provide Stand-Out Customer Experiences & Journeys: Proven Tech Implementation, Building Customer-Centric Organisations & Harnessing Data, Measurement & FinTech Insights To Demonstrably Boost Customer Experiences & The Bottom Line Whilst Maintaining The Human Touch


  1. High-Impact, Proven Tech, AI & Automation Advancements: Ensure your CX strategy is fit for the future with innovative tech and AI advancements
  2. Next-Gen FinTech, Challenger & Disruptor Insights: Hear the future of financial services from the innovators pushing FS forwards
  3. Innovative Strategies To Maintain The Human Touch: Strike the balance between digital and human interactions and meet the needs of your customers
  4. Keep Pace With Changing Customer Behaviours, Needs & Expectations: Adapt to the shifting expectations of customers with inventive customer insight strategies
  5. Embed & Develop Customer-Centric Cultures: Put the customer at the centre of every decision by living and breathing customer-centricity throughout your organisation
  6. Value-Adding Customer Journey Strategies: Ensure seamless journeys across multiple channels to provide customer experiences which boost the bottom line
  7. Measure Your Value, Demonstrate ROI: Prove the 7 worth of your CX strategies and secure buy-in
  8. The Developer Experience In FS - Case Study: Unlock the potential of your developers to deliver stand-out customer journeys and experiences
  9. Data-Driven Experiences: Truly harness the power of your customer data to proactively drive customer experiences

"Glad I joined! Good to step away and have some time to reflect." Monzo Bank
(Attendee From The Virtual Financial Services CX Conference, June 2021)

PLUS! What's New At The 8th Annual Financial Services Customer Experience Conference?

  • 8 Years Of Insights, Inspiration & Expertise 
  • 21 New Case Studies From Across Banking, Insurance, Investment & More 
  • Hear From The FinTechs Shaping CX Post-Pandemic!
  • Revised & Refreshed Agenda For 2021 
  • Dedicated Virtual Networking Lounges
  • 2 Interactive Panel Discussions: "FinTech & Disruptor Insights" and "Customer-Centric Cultures"
  • 2 Double Perspectives: “Maintain The Human Touch” And “Customer Behaviours & Expectations”
  • FinTech, Challenger & Disrupter Insights 

Attend The Financial Services Customer Experience Conference Virtually... It's Easy!


All you need is good internet access and a password which we will provide. We also have a dedicated conference app for easy viewing! Presentations and panels are live, and you can type in questions or comments to our Q&A section, live polling or social feed. If you would like to participate in any breakout discussions, it’s just a normal zoom call. You can also direct message or request a meeting with any of the other attendees on the online platform. Sessions will be recorded and will be available as on-demand content for a short while after the event.

Inspiring Speakers - Listen to market-leading, brand-side speakers as they share their hard-won insights and experiences with hot topic presentations and panels

Connect & Network - Networking is easy with the use of our discussion board, direct messaging facility, meeting request buttons, live polling and social media feed. Have your say and meet the other attendees

Live Chat - Pose your own questions and comment via the live chat function and interact with other delegates and speakers in real time

Virtual Roundtables & Peer Discussions - There will be breakout discussions during the day to discuss specific areas of interest with like-minded attendees to tailor your experience

Virtual Exhibition - Explore the 'virtual exhibition stands' and speak directly to our carefully-chosen exhibitors to help you tackle your business challenges directly

Virtual Face-To-Face Meetings - Start a conversation with fellow delegates or exhibitors and discuss your individual needs and challenges one-to-one.

21 CX Directors From Finance Brands Share NEW, Inspiring Customer Experiences Strategies In 1 Day: New Tech & AI Innovations • FinTech & Disruptor Insights • Maintaining The Human Touch • Customer Behaviours, Needs & Expectations • Customer Centric-Cultures • Customer Journeys • Measurement & ROI • The Developer Experience in Financial Services • Data-Driven Customer Experiences

You'll be in safe hands. Here's what previous attendees of our conference have to say:


‘Excellent insight. Very thought provoking - plenty to consider in terms of what I can implement.’

‘Great content, all the speakers were generous sharers and it made a difference.’

‘Good insight around growing and embedding customer experiences.’

Proudly Sponsored By:

Now Is Your Chance To Get Involved In The Financial Services Customer Experience Conference
Get Involved Now & Save £1000! Partnership Opportunities Are Limited

Can You Help Financial Services Organisations Deliver Gold-Standard Customer Experiences? For more information on how speak, partner or arrange one-to-one meetings at this market-leading conference, please call +44 (0) 20 3479 2299 or email partner@financialservicesconference.comOpportunities to get involved include:

  • Speaking & Thought Leadership Opportunities
  • Pre-Conference Marketing & Brand Exposure
  • Virtual One-To-One Meetings
  • Interactive Networking, Direct Messaging, Meetings, Live Discussion
  • On The Day Customisable Branding On The Dedicated Virtual Platform
  • Virtual Exhibition Stand
  • Competitions & Electronic Giveaways
  • Virtual Roundtables Video Advertisement

Deliver Measurable Results With Savvy Tech Implementation & Insight-Driven Strategies To Meet Customers’ Changing Expectations: Gold-Standard Customer Experiences & Journeys In Financial Services
Fresh, New Insights Into Evolving Customer Behaviours & Needs & Digital Innovations To Provide Stand-Out Customer Experiences & Journeys: Proven Tech Implementation, Customer-Centric Cultures, Data-Led Strategies, FinTech & Challenger Innovations & Painless Customer Journeys For Measurable Impact On Customer Feedback & The Bottom Line While Maintaining The Human Touch!

A One-Day, Brand-Led Conference & Virtual Networking Event, 25th November 2021. Group Discounts Available! Send 4 For 3.