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Special Offer TODAY Only... Book A Virtual Pass For Just £179 (Finance Brands Only)! Email us HERE or call +44 (0)20 3479 2299. The Customer Experience In Financial Services Conference Is Back On 25th November 2021!

Deliver Measurable Results With Savvy Tech Implementation & Insight-Driven Strategies To Meet Customers’ Changing Expectations: Gold-Standard Customer Experiences & Journeys In Financial Services

Fresh, New Insights Into Evolving Customer Behaviours & Needs & Digital Innovations To Provide Stand-Out Customer Experiences & Journeys: Proven Tech Implementation, Customer-Centric Cultures, Data-Led Strategies, FinTech & Challenger Innovations & Painless Customer Journeys For Measurable Impact On Customer Feedback & The Bottom Line While Maintaining The Human Touch!

A One-Day, Brand-Led Conference & Networking Event, Virtually Or Central London, 25th November 2021

25 Finance Brands Already Confirmed To Speak With More To Be Announced Shortly!

Deliver Measurable Results With Savvy Tech Implementation & Insight-Driven Strategies To Meet Customers’ Changing Expectations: Gold-Standard Customer Experiences & Journeys In Financial Services

Fresh, New Insights Into Evolving Customer Behaviours & Needs & Digital Innovations To Provide Stand-Out Customer Experiences & Journeys: Proven Tech Implementation, Customer-Centric Cultures, Data-Led Strategies, FinTech & Challenger Innovations & Painless Customer Journeys For Measurable Impact On Customer Feedback & The Bottom Line While Maintaining The Human Touch!

25 Heads & Directors Of CX, Marketing & Digital Share Unmissable Insights Into Unlocking Changing Customer Behaviours & Needs & Digital Innovations To Provide Stand-Out Customer Experiences & Journeys


  1. High-Impact, Proven Tech, AI & Automation Advancements: Ensure your CX strategy is fit for the future with innovative tech and AI advancements
  2. Next-Gen FinTech, Challenger & Disruptor Insights: Hear the future of financial services from the innovators pushing FS forwards
  3. Innovative Strategies To Maintain The Human Touch: Strike the balance between digital and human interactions and meet the needs of your customers
  4. Keep Pace With Changing Customer Behaviours, Needs & Expectations: Adapt to the shifting expectations of customers with inventive customer insight strategies
  5. Embed & Develop Customer-Centric Cultures: Put the customer at the centre of every decision by living and breathing customer-centricity throughout your organisation
  6. Value-Adding Customer Journey Strategies: Ensure seamless journeys across multiple channels to provide customer experiences which boost the bottom line
  7. Measure Your Value, Demonstrate ROI: Prove the worth of your CX strategies and secure buy-in
  8. The Developer Experience In FS - Case Study: Unlock the potential of your developers to deliver stand-out customer journeys and experiences
  9. Data-Driven Experiences: Truly harness the power of your customer data to proactively drive customer experiences
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Get Inspired! What's New At The Customer Experience In Financial Services Conference?


  • We've Gone Virtual With Tailored Case Studies! Join us live from the comfort of your own home or office!
  • Capture The Momentum Of 2021! Learn and inspire
  • Dedicated Virtual Networking Lounges
  • 8 Years Of Insights & Inspiration Leading The Market
  • 25 New Case Studies Jam-Packed With Inspiration From Leading Finance Brands
  • New, Interactive & Refreshed Agenda
  • 2 In-Depth Panel Discussions: FinTech & Disruptor Innovations & Customer-Centric Cultures

Attend The Financial Services Customer Experience Conference VIRTUALLY... It's Easy!


Inspiring Speakers - Listen to market-leading, brand-side speakers as they share their hard-won insights and experiences with hot topic presentations and panels

Connect & Network - Networking is easy with the use of our discussion board, direct messaging facility, meeting request buttons, live polling and social media feed. Have your say and meet the other attendees

Live Chat - Pose your own questions and comment via the live chat function and interact with other delegates and speakers in real time

Virtual Roundtables & Peer Discussions - There will be breakout discussions during the day to discuss specific areas of interest with like-minded attendees to tailor your experience

Virtual Exhibition - Explore the 'virtual exhibition stands' and speak directly to our carefully-chosen exhibitors to help you tackle your business challenges directly

Virtual Face-To-Face Meetings - Start a conversation with fellow delegates or exhibitors and discuss your individual needs and challenges one-to-one.

It’s Easy! All you need is good internet access and a password which we will provide. Presentations and panels are live, and you can type in questions, take part in live polling and also comment on the social feed. For any breakout discussions, it’s just a normal zoom call. You can also direct message or request a meeting with attendees. Sessions will be recorded and will be available as on-demand content after the event.

25 CX Directors From Finance Brands Share NEW, Inspiring Customer Experiences Strategies In 1 Day: New Tech & AI Innovations • FinTech & Disruptor Insights • Maintaining The Human Touch • Customer Behaviours, Needs & Expectations • Customer Centric-Cultures • Customer Journeys • Measurement & ROI • Case Study - The Developer Experience in Financial Services • Data-Driven Customer Experiences

You'll be in safe hands. Here's what previous attendees of our conference have to say:


‘Excellent insight. Very thought provoking - plenty to consider in terms of what I can implement.’

‘Great content, all the speakers were generous sharers and it made a difference.’

‘Good insight around growing and embedding customer experiences.’

This Is Your Unique Opportunity To Get Involved At Our Flagship 8th Annual Conference! Can You Help Financial Services Organisations Deliver Best-In-Class Customer Experiences? For more information on how speak, partner or arrange one-to-one meetings at this market-leading conference, please call +44 (0) 20 3479 2299 or email partner@financialservicesconference.com.

This is your opportunity to get involved , be a part of the agenda and showcase your expertise in front of your target audience. We have a variety of speaking, exhibition and one-to-one meetings packages available, but hurry as opportunities remain strictly limited to join our brand-led speaker line-up on stage! Call us now on +44 (0)20 3479 2299 or email partner@financialservicesconference.com.

'Excellent organisation, great speakers, rich content and strong brands!' Ernst & Young

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