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Our Partners

 

The Dreams Engagement Banking Platform is a revolutionary way of engaging banking customers rooted in cognitive and behavioral science. We make customer experience deeply personal and leverage emotion as the main driver of human decision making and behavior to motivate banking customers to engage with their finances, and to develop the skills they need to improve their financial wellbeing.

The experience is rooted in a sophisticated scientific method that has been developed over 8 years in collaboration with leading research institutes in the field incl. Harvard, UCLA and University of Toronto and tested on a customer base of 500.000. The Dreams Engagement Banking Platform is the only product in the market that truly addresses the human psychology and decision making, and turns people’s cognitive biases around to serve the purpose they usually tend to jeopardize. The result is an unparallelled effectiveness in engaging banking customers and boosting their financial wellbeing.

www.getdreams.com/en/b2b/


          

We exist to offer brands a versatile partner to tackle business, marketing and digital challenges. Providing innovative and scalable solutions that deliver business impact, helping you transform your existing customer experience using innovative digital technologies and expertise.

Our solutions support all stages of the customer journey, whether our clients need data-driven customer engagement, multichannel marketing, transactional communications, or automated inbound communication workflows. We are behind the scenes helping clients to transform how they operate, digitising their customer journeys and experiences.

Our services include strategy and consultancy, data and analytics, digital products and platforms, and marketing activation across all channels. Our integrated solutions drive more memorable customer experiences and business impact. Working across verticals with a relentless focus on results, getting stuff done is in our DNA. That’s what makes us special and different, we know that working in the engine room means maximum impact in the shortest time frame.

Watch the video here – Bringing digital acceleration to Financial Services.

www.paragon-dcx.com


 

 

Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels.

The group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.

sabiogroup.com


 

SMG is an enterprise-level experience management (XM) provider that offers software with a service (SwaS)—uniquely combining platform technology with hands-on professional services to improve customer, patient, employee, and brand experiences

Our financial services experts, researchers and technology gurus provide you with the benchmarks, behavioural + operational insights, brand research, key drivers and technology integrations you need to build long-lasting relationships with your customers.

No other XM vendor combines platform technology and professional services to achieve meaningful business outcomes like SMG. We provide analysis support, insight delivery, and strategic partnership— going far beyond the software as a service (SaaS) model offered by other vendors.

SMG’s unique software with a service (SwaS) model includes platform technology and professional services to help the Finance sector turn mountains of data into actionable insights that change business outcomes.

Measuring and managing your customer experiences and employee experiences helps you quickly identify and resolve real-time issues and uncover opportunities to differentiate the services you provide so you can create sustained loyalty.

www.smg.com


 

Digital experiences have never been more important. Whatever your product or service, your customers have a digital interaction with your brand that impacts sales, engagement, and retention. Therefore you need to meet and exceed your customers’ expectations if you want to survive the pace of digital transformation.

UserZoom can help you drive the digital innovation and improvement necessary to create the user-centric experiences your customers demand.

Built upon more than a decade of research expertise and technological innovation, UserZoom empowers Design, Marketing, Product, and UX teams to make confident, data-driven, decisions before design, throughout development, and post-launch.

UserZoom’s platforms and services help experience-leading brands–including Amazon, eBay, Google, Kimberly-Clark, and T-Mobile–surface, analyze, and share experience insights, all at the pace of design and development.

With UserZoom you can:

  • Quickly test and validate designs in an agile environment
  • Discover unmet customer needs and drive a roadmap of digital innovation
  • Analyze what users say AND do for a complete view of the experience
  • Measure experience and communicate results in a way people can easily understand
  • Demonstrate the impact of UX on business goals
  • Enable more frequent and strategic insights across your digital teams
  • Transform how your stakeholders make decisions with data-driven insights

Gain total confidence in digital experience decision-making, demonstrate the impact of UX on business goals, and create better digital experiences for your customers with UserZoom.

www.userzoom.com


 

 

Verint is a passionate community discovering new possibilities in customer engagement technology. We’ve been the industry pace setter for over 25 years, with significant experience in financial services and deep accumulated knowledge from processing nearly 10 billion interactions annually.

Our digital-first applications provide consumers with a choice of engagement channels and empower your workforce to support customers as they shift channels for convenience.

Financial services firms today are challenged by new workforce dynamics, dozens of customer engagement channels, diverse customer journeys and millions of interactions – all with the same team and resources. This creates an Engagement Capacity Gap™. Verint’s digital-first technology closes the gap created when an organisation lacks the resources to deliver the desired customer engagement. Verint solutions strike the balance between automation and human touch, so that organisations can scale with digital and self-service solutions while still delivering informed, real people to support consumers.

Talk to us and we’ll share our insight.

www.verint.com/gb