Our Conference Partners…

Bespoke International Group Limited is a Global Business Solutions (GBS) Provider, otherwise previously referred to as a Business Process Outsourcer (BPO), that provides back-office and multi-channel contact centre services, such as Customer Care, New Acquisitions, Lead Generation, Revenue Protection / Collections, etc, within the Energy, Retail; eCommerce, Finance and Telecommunications sectors for source geographies such as the United Kingdom; the United States and Australia.

www.bespokeinternationalgroup.com


 

 

Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent, enabling businesses to build empathy and create lasting impact. The global leader in digital experience analytics, Contentsquare helps brands everywhere to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 850 leading brands use Contentsquare to grow their business and deliver more customer happiness. Its insights power the customer experience on over 1 million websites worldwide.

www.contentsquare.com


 

 

Cowry Consulting is one the world’s leading Behavioural Science consultancies and we’re on a mission to make businesses as human as humanly possible.

We specialise in the financial services, retail and utilities sectors and use behavioural science to add the human touch to businesses, transforming the customer and employee experience. With a deep understanding of how we all make decisions and think, Cowry uses behavioural science to help you create elegant and effective experiences for your customers and employees.

We deliver transformational results for our clients, such as Amazon, HSBC, Standard Life, Fidelity, Legal & General, SSE / OVO, Tesco, Walmart, O2, Sky and others.

To date, we’ve helped them improve their customer service, remodel their communications, optimise their UX and improve their health & safety. After conducting a friction audit of your challenge, our team of Behavioural Designers and Choice Architects translate these into fluent behavioural designs. We use the latest thinking in behavioural science which together we practically apply to your business. We are a team of behavioural economists, psychologists and cognitive scientists with a passion and skill for behaviour change. If you would like to know more, please get in touch for a chat about how we can collaborate.

www.cowryconsulting.com


 

 

Inciper is a leading Microsoft Business Applications consultancy and Microsoft Gold Partner, who drive digital transformation for organisations through best-in-class delivery using their agile RAPID approach. Inciper help mid-size companies to solve their business challenges using Microsoft Dynamics 365, Power Platform and Azure services, using RAPID to think differently about deployment and to deliver ROI earlier. From strategy and advisory to implementation and beyond with full managed services aftercare and support, Inciper start and end with your business – evolving your solution after deployment to fortify its future, ensuring you get ongoing, measurable value from your technology investment through improved operational efficiency, greater productivity and deeper insights.

www.inciper.com


 

At ISS, we believe that people make places and places make people. From strategy through to operations, we partner with clients to deliver places that work, think and give. They choose us because we create, manage and maintain environments that make life easier, more productive and enjoyable. And, with 30+ locations around the world, we are truly connected – bringing global innovation, insights and consistency to customers across industries and around the world.

Our people specialise in creating great places, leaving you to focus on your core business. Bringing together experts from across the service industry, we offer a range of bespoke services to help you empower your people and get the most out of your workplace:

www.uk.issworld.com


 

Life Ledger is a free, easy to use platform that allows a family to notify all the businesses associated with the deceased from one place, at the same time, quickly and simply.

The company receives in the notification everything their customer service or bereavement team need to close or freeze an account at the first time of asking.

Life Ledger works to reduce the stress families can face when dealing with the admin around a loved one’s death by providing a simple, single point of contact between the bereaved and businesses across the UK, saving time, effort and helping to ease the process for both sides.

Dealing with the death of a loved one is difficult, making death notifications shouldn’t be.

With that in mind, our Register a Life service can help organise accounts and notifications ahead of time.

The benefits Life Ledger delivers work both ways, for the bereaved the process is shorter and less stressful and for the contact centre staff the process is, well, shorter and less stressful.

Companies understand that and are signposting Life Ledger as a bereavement channel to their customers. These include Baillie Gifford and TSB in the Financial Sector as well as many others such as O2, Severn Trent, OVO Energy and One Call Insurance.

www.lifeledger.com


 

 

Lightico is an award-winning SaaS platform that empowers businesses to accelerate customer journeys. With the Lightico Digital Completion Cloud™, companies leverage no-code workflows to collect customer eSignatures, documents, and payments, and authenticate ID in real time – straight from the customer’s smartphone. As a result, businesses enjoy faster and shorter sales and servicing cycles, boost NPS, and significantly improve their completion rates.

Try the interactive demo HERE

www.lightico.com


 

 

Nomensa is a strategic UX experience design agency with offices in Bristol, London and Amsterdam. We’ve been creating exceptional, customer-centric digital solutions since 2001. And we’ve worked with countless clients in the financial sector, including Swissquote, Development Bank of Wales, Backbase, Inventus UK and Virgin Money.

We match inclusive design with commercial understanding to reveal opportunities for better integration, innovation and market disruption. FinTech has transformed traditional banking, and financial organisations must adapt if they are to meet the ever-changing demands of their customers and markets.

We believe in building long-term partnerships that leave a legacy of customer experience excellence. Our decades of experience in design and psychology help to untangle tricky user interactions and build more intuitive self-care channels.

Our strategic experience frameworks enhance the entire consumer lifecycle and ultimately deliver greater value for your customers. Meanwhile, our expertise in research demystifies customer needs, both now and in the future.

Our team includes over 160 of the brightest minds in the industry. It’s their diversity in thought and genuine passion for user-centred experiences that empowers us to humanise technology within a fast-paced sector that never stills for very long.

www.nomensa.com


 

Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

www.bit.ly/3kt1WAv


 

 

Palantir Technologies is a software company that builds enterprise data platforms for use by organisations with complex and sensitive data environments. More than 2500 Palantir employees work in offices around the globe, including approximately 600 employees in London.

Since its launch, Palantir’s core commercial product, Palantir Foundry, has reshaped how some of the world’s most influential institutions engage with, leverage and protect their data. We are proud to count the likes of the NHS, BP and hundreds of other major organisations at the root of the UK economy among our long-term partners our valued partners. Within financial services, Foundry has found transformative applications across the financial ecosystem – from retail banks to insurance providers – helping them drive business growth while saving time, money, and regulatory headaches.

Foundry is highly adaptable, open and interoperable, with the power to create novel operational and analytic workflows wherever it’s deployed. Our technology lets businesses generate immediate value through a wide range of use cases, including:

Our technology is designed to empower humans, not replace them. Together with our customers, we seek out the most important problems facing the financial services industry today and equip those responsible for solving them.

To learn more, visit www.palantir.com.


 

 

Empowering builders and innovators to advance their mission through real-time data.

Businesses are more digital today than ever before. They need to build, deploy and run real-time services in order to stay ahead of the curve. The notion of real-time is not just a nice-to-have anymore. It’s an expectation. It is what sets a merely good user experience apart from a great one. A real-time data layer is a critical enabler in creating those real-time experiences. 

Redis makes apps faster, by creating a data layer for a real-time world. We are the driving force behind Open-Source Redis, the world’s most loved in-memory database, and commercial provider of Redis Enterprise, a real-time data platform. 

Redis Enterprise powers real-time services for over 8,700+ organisations globally. It builds upon the unmatched simplicity and speed of Open-Source Redis along with an enterprise grade data platform that offers robustness of modern data models, management, automation, performance and resiliency to deploy and run modern applications at any scale from anywhere on the planet.

www.redis.com


 

 

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalised, omnichannel conversations across the entire customer experience and lifecycle – and at scale, empowering companies to succeed in today’s digital focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 enterprise customers across Financial Services, Insurance, Healthcare, Utilities and Telcos industries.  With offices located across North America, Europe, and Asia Pacific, Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM™, forms transformation capabilities made possible by SmartIQ™ and the trade documentation expertise of SmartDX™. In 2021, the company acquired Assentis, a leading European software solutions provider specialising in customer communications management (CCM) with a focus on the financial services industry, to further scale support and service capabilities across EMEA.

www.smartcommunications.com


 

 

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with our flagship CX Cloud, we offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. We offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences. Innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas,  IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience.

Learn more and request a demo at www.talkdesk.com.


 

 

The Foundation is the customer-led growth company, helping brands and businesses pioneer on behalf of customers.

Since 1999, the proudly independent consultancy has helped clients of all sizes and sectors, B2B and B2C, to make things better for customers. They work across business challenges critical to customer-led success, from strategy and insight to innovation and customer experience management.

Recent and long-standing clients include HSBC, Jaguar Land Rover, The Body Shop, Morrisons, Harvey Nichols, Metro Bank, John Lewis and The National Trust.

Beyond their client work, The Foundation are on a mission to inspire and equip more individuals and organisations to pioneer on behalf of customers: They run a quarterly event – The Foundation Forum – to give a platform for customer pioneers to tell their stories and create debate around the myths and challenges; bring together ambitious customer-led advocates in their Customer Pioneer Community; and support the next generation of business leaders through their work with Young Enterprise.

Oh, and in 2021 their founder, Charlie Dawson, published a book – The Customer Copernicus – on how to be customer-led, in conjunction with the International Institute for Management Development.

They know what it takes to become a customer pioneer. They literally wrote the book on it.

www.the-foundation.com


 

 

For any organization in the financial services space, establishing trust is crucial to building new relationships, onboarding customers, and maintaining loyalty. No matter what your specific niche in the financial world, the common themes ring true: take care of your customers, keep data secure, and meet regulatory requirements. When your organization is focused on multilingual and global markets, these challenges can seem immense. TransPerfect is more than just a translations partner-we offer comprehensive 360 degree solutions to support every aspect of your multilingual programs.

www.transperfect.com


 

 

Verint is a passionate community discovering new possibilities in customer engagement technology. We’ve been the industry pace setter for over 25 years, with significant experience in financial services and deep accumulated knowledge from processing nearly 10 billion interactions annually.

Our digital-first applications provide consumers with a choice of engagement channels and empower your workforce to support customers as they shift channels for convenience.

Financial services firms today are challenged by new workforce dynamics, dozens of customer engagement channels, diverse customer journeys and millions of interactions – all with the same team and resources. This creates an Engagement Capacity Gap™. Verint’s digital-first technology closes the gap created when an organisation lacks the resources to deliver the desired customer engagement. Verint solutions strike the balance between automation and human touch, so that organisations can scale with digital and self-service solutions while still delivering informed, real people to support consumers.

Talk to us and we’ll share our insight.

www.verint.com/gb/