Menu Close

We're Looking Forward To Welcoming You Tomorrow! 27 Speakers Including RBS, Santander & Unum Reveal Results-Driven Strategies For Exceptional Customer Experiences & Journeys In Financial Services

Win Big With Proven Technologies & Next-Level Insights Into Customer Needs, Expectations & Behaviours For Exceptional Customer Experience Strategies & Journeys In Financial Services
Embrace Cutting-Edge New Technologies & Digitalisation Applications Which Balance The Human Touch, Truly Understand Customer Needs, Optimise Seamless, Multi-Channel Customer Journeys Which Deliver Bottom-Line Results, Leverage Key Data Insights & The Voice Of The Customer & Put The Customer Genuinely At The Heart Of Business Strategies & Culture.

A One-Day, Industry-Led Conference & Networking Event, 27th June 2019, Park Plaza Westminster Bridge Hotel, London


How Can We Harness The Latest Technologies & Digital Advances & Drive Customer-Centricity Throughout The Business To Power Next-Level, Innovative Customer Experiences In Financial Services With Measurable Customer & Business Value?

  1. New Technologies, Automation & Innovation-Practical Applications: Successful, new tech advances proven to drive customer experience improvements and add value
  2. Outstanding Experiences & Seamless Journeys: Proactive approaches to innovate customer experience strategies on multiple channels for real customer value and business impact
  3. Digital Vs. Human: What’s The Perfect Balance? Embrace new digital capabilities without losing the human touch to create seamless, impactful customer journeys and experiences
  4. Behavioural Insights Into Financial Services Customer Needs & Expectations: Adapt and improve customer experience strategy and journeys for greater impact
  5. Advanced Customer Satisfaction & ROI Metrics To Prove Results: Practical techniques to gather feedback, measure satisfaction beyond NPS and prove bottom-line success
  6. Embed Truly Customer-Centric Cultures To Boost Business Performance: Influence business-wide behaviours and mindsets to drive greater focus on customer experience and win long-term loyalty
  7. Impactful, Data-Driven, Tailored Strategies: Leverage key data insights and voice of the customer to power next-level customer experience practices
  8. Successfully Align Business & Customer Values For Real Impact: Put the customer at the heart of business strategies
  9. Impactful B2B Customer Experiences: Drive tailored B2B experiences to boost results
  10. FinTech, Challengers & Disruptors Revelations: Inspiring practices from the cutting edge

The Financial Services Customer Experience Conference At A Glance


Senior Speakers


Average Satisfaction Rating


Years Of Insight


Exceptional Day

Technology Innovation & Practical Implementation ▪ Challengers, Disruptors & FinTech Perspectives ▪ Customer Behaviours, Expectations & Needs ▪ Outstanding Customer Experiences & Journeys ▪ Digital Vs. Human ▪ Measuring Satisfaction & ROI ▪ Aligning Strategies ▪ Customer-Centric Cultures ▪ Data-Driven Customer Experiences ▪ B2B

Why Attend The Financial Services Customer Experience Conference?

  • 6 Years Of Insights, Inspiration & Innovation!
  • One-Day, Brand-Led Event With 25+ Senior Speakers In 1 Day
  • 3 Q&A Panel Discussions: Challenge The Challengers; Customer-Centric Cultures & Digital Vs. Human
  • 3 Co-Chairs From Aberdeen Standard Investments, Silicon Valley Bank & MoneyGram
  • 6 Lunchtime Peer Discussions✓ Social Media ✓ Loyalty & Retention ✓ Trust ✓ UX ✓ Customer Service Design ✓ Millennials + Gen Z
  • Interactive Voting & Open Q&A
  • Senior-Level Networking

You're In Safe Hands! Here's What Previous Attendees Have To Say About Our Events:

'Really beneficial and useful insight. Very positive - I'm looking forward to implementing strategies discussed.'


'Good insight around growing and embedding customer experiences.'


'Excellent insight from other customer experience leaders to understand their journey, challenges and priorities.'

GIC (1GGS)-63
GIC (1GGS)-149

Can you help financial services organisations deliver improved insights and customer experiences? For more information on how to get involved, please call +44 (0) 20 3479 2299 or email

Book an exhibition stand and two delegate passes today for only £2,749. Click here to book your stand. Exhibition space is limited and will be issued on a first-come, first-served basis.