10th Annual, One-Day, Industry-Led Conference & Networking Exhibition, 1 America Square London, 13th June 2023
Menu
Exceed Customer Expectations With High-Impact, Mission-Critical Tech, Behavioural Data & Cultural Innovations For
Leverage Changing Customer Needs & Expectations, Optimise Seamless, Cohesive Customer Journeys, Capture Critical Data Insights & Measure Customer Outcomes, Embrace Cutting-Edge New Tech, AI & Digital Innovations Which Balance The Human Touch, Secure Buy-In & Inspire Employees To Further Customer Duty, Support Vulnerable Customers & Deliver Bottom-Line Results
A Must-Attend Industry Gathering Of Leaders In CX, Customer Journey, Product & Digital, With 21 Financial Services Brands Speaking – All In 1 Day!
21 CX, Customer Journey, Product & Digital Leaders In Financial Services Explore Business-Critical, Data-Driven Strategies For Measured, Transformed & Outstanding End-To-End Customer Journeys With A Human-Centred Service Design Which Embraces Innovative Digital & Technology, Supported By A Company-Wide Drive To Provide Good Financial Outcomes For Shifting Customer Behaviours & Vulnerable Customers, Furthering Customer Duty Promises & Securing CX As A Strategic Business Function
Outstanding Customer Journeys ■ Changing Customer Behaviours & Expectations ■ Data-Driven CX Strategies ■ Customer-Centric Cultures ■ New Tech & AI Innovations ■ Vulnerable Customers ■ Measurement & ROI ■ Digital Vs. Human Touch ■ The Strategic Role Of CX
1
Deliver proactive, value-adding and seamless customer journeys which boost the bottom line
2
Keep pace with changing demands to maintain customer satisfaction and execute a value-driven and competitive experience
3
Leverage customer data and behavioural insights across customer touchpoints to drive impressive bottom line results
4
Embed customer-centricity into the heart of your organisation and inspire employees to go above and beyond
5
Harness next-generation technologies and AI for market-leading customer experiences
6
Enhance your support strategies and further customer duty promises with a deep-dive into the evolution and increased number of vulnerable customers
7
Review your CX performance with tangible metrics that benchmark success
8
Balance streamlined, digital-first customer experiences without sacrificing the human touch
9
Demonstrate proven results and value and win long-term buy-in
10
NEW Thought Leadership!
For more information on how to get involved, call +44 (0)20 3479 2299 or email partner@financialservicesconference.com.
Book An Exhibition Stand + 2 Delegate Places:
Book Today & Save £1,000: £3,999 + VAT
Standard Rate: £4,999 + VAT
Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. Please send your CV with a covering letter to hr@globalinsightconferences.com.
Please check the Customer Experience In Financial Services Conference website regularly for programme updates and confirmed speakers. For more information or to get involved, please call +44 (0)20 3479 2299 or email info@financialservicesconference.com
