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Please Allow Plenty Of Time For Your Journey! Join Us Tomorrow At One America Square, Central London! It’s Never Been Easier To Change FS Providers… So Don’t Give Your Customers A Reason To Leave!

Respond To Changing Customer Needs Around Digital & Human-Led Channels • Overcome Inefficiencies In The Omni-Channel Customer Journey • Transform Business & Digital Operations For Successful Tech Adoption & Customer Servicing • Customer-Centric Cultures For Human-First Financial Services • CX-Refining Measurement & Data Strategies Which Truly Boost Customer Satisfaction

The 9th Annual, One-Day Brand-Led Conference, 22nd June 2022, One America Square, London. Group Discounts! Send 4 For 3!

31 Heads & Directors Of CX, Marketing & Digital Share Fresh, Business-Critical Insights! Revolutionised Customer Expectations, Crucial Tech Innovations For Seamless Journeys Which Maintain The Human Touch & Digital, Business & Cultural Transformation Strategies With Data-Driven Insights & Measurement


  1. Embrace Evolving Customer Expectations & Needs: Respond to changes in customer demands and behaviours to execute a more value-driven and relevant experience
  2. Cohesive Omni-Channel Customer Journeys: Target inefficiencies in the end to-end journey to create a seamless experience that adds value for the customer
  3. Exciting, Value-Adding Tech Innovations: Capitalise on the latest advances in automation, tech and AI to enhance the customer experience and efficiencies
  4. Digital & Business Transformation In Financial Services: Increase agility in digital adoption to tackle rapidly evolving customer expectations head on and deliver outstanding CX
  5. Develop Truly Customer-Centric Cultures: Place customer needs at the heart of organisational decision making for customer-orientated, above-and-beyond mindsets throughout
  6. Digital Vs Human Touch: Balance the demand for a hybrid, omni-channel CX that intuitively directs between digital and human interactions on the customer journey
  7. Data-Driven, Tailored Customer Experiences: Leverage crucial insights into data and customer behaviour to tailor CX strategies more effectively to customer needs
  8. Measure, Improve, Succeed! Increase customer satisfaction, retention and ROI with ongoing performance benchmarking and KPI reviews
  9. Human-Driven Financial Services: Beyond a “one-size-fits-all” approach! What do your customers need from you?

PLUS! Why Attend The 9th Annual Financial Services Customer Experience Conference?

  • Brand New Speaker Line-Up! Including Monzo, BNY Mellon, American Express, Financial Conduct Authority and many more!
  • 9th Annual Must-Attend Industry Event!
  • 3 Interactive Panel Discussions & Q&A: A) Human-Driven Financial Services B) Changing Customer Behaviours & Expectations C) Customer-Centric Cultures
  • Industry-Led Experiences & Innovation Sharing
  • 7 Challenger Bank Perspectives
  • NEW PANEL: Human-Driven Financial Services
  • Hear From The Regulators!

Can You Help Financial Services Organisations Deliver Exceptional & Insight-Led Customer Experiences? For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@financialservicesconference.com

Book An Exhibition Stand & 2 Delegate Passes Today For Only £3,999. Exhibition space is limited and will be issued on a first-come, first-served basis.

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