The 12th Annual Financial Services Customer Experience – Behavioural Insights, Real Value Conference
21st May 2025 | Central London
Leverage Shifting Customer Expectations & Innovative Digital Advancements To Deliver
Brand New, Seamless, High-Impact, Consistent & Consumer-Focused Customer Experience Strategies & Journeys In Financial Services
Enhance Experiences, Increase Loyalty & Skyrocket Satisfaction With Seamless & Frictionless Customer Journeys • Shifting Customer Behaviour & Expectations • Cutting-Edge AI & New Tech • Customer-Centric Cultures • Maintain The Human Touch • Converting Customer Data To Prove ROI • Next-Level CX Strategies • Boosted Customer Loyalty & Retention • Winning Hyper-Personalisation • Customer Security & Privacy
Thank You To Our 2024 Inspirational Speaker Panel
32 Chiefs, Heads & Directors Of CX, Customer Journeys, Marketing & Product Share Brand New, Fresh, Innovative & Business-Critical Insights From Implementing Practical AI & New Tech Advances, Cultivating Connected Customer Journeys & Powering Hyper-Personalisation That Drives Loyalty & Retention, To Data & Insight-Driven Strategies, Critical Customer Security & Privacy & Customer-Centric Internal Cultures
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Connected Customer Journeys That Drive Outstanding Omni-Channel Experiences:
Achieve seamless end-to-end journeys to drive customer experiences that maximise loyalty and satisfaction.
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Leverage Shifting Customer Behaviours, Needs & Expectations:
Adapt to changing needs and demands to master value-driven and tailored customer experiences
Practical & Proven AI Adoption & New Tech Advances:
Capitalise on the latest AI and tech advancements to boost operational efficiencies and seamless customer experiences.
Cultivating Truly Customer-Centric Cultures:
Place customer needs at the heart of your organisational strategies to guarantee gold-standard customer experiences.
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Maintaining An Authentic & Meaningful Human Touch:
Exceed expectations and drive streamlined experiences by finding that vital balance between the digital and human touch
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Harness Data Insights & Prove ROI:
Unlock critical customer data and insights to tailor CX strategies and accomplish impactful bottom-line results
Implement Top-Notch CX Strategies Across Financial Services:
Leverage data-first and customer-centred strategies for exceptional customer experiences that deliver real results
Winning Customer Loyalty Strategies That Drive Retention:
Implement insight-driven loyalty strategies certain to build company-consumer relationships and power retention rates
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Data-First Hyper-Personalisation Across Financial Services:
Power tailored and personalised strategies to boost engagement, elevate experiences, and impact the bottom-line
Critical Customer Security & Privacy Principles:
Increase consumer trust by creating customer experiences built on security and privacy
Plus! Not To Be Missed For 2024:
- 11 Years Of Unmissable Insights
- Brand New Speaker Line-Up Featuring Lloyds Banking Group, Monzo Bank, BlackRock, Santander UK, AXA, and many more!
- 3 Interactive & Engaging Panel Discussions
- New Interactive & Refreshed Agenda
- New Interactive Networking Formats: Delegate Discussions & Interactive Voting!
The Financial Services Customer Experience Conference At A Glance....
Satisfaction Rate At Our Last Event
Senior Customer Experience Leaders
Advanced Topics
Unmissable, Inspiring Day!
10 Reasons The Industry Leading Customer Experience Conference For Financial Services Cannot Be Missed:
- Targeted and tailored agenda curated in collaboration with brand-side CX and UX pioneers
- Industry-led networking and collaboration opportunities
- Open forum to ask your questions! Q&A with three engaging panel discussions of inspirational CX, UX, and customer communications professionals
- Quality speaker faculty: no pitching, just practical takeaways
- Exclusive insights! Same-day takeaways from leaders across customer strategy, customer and client experience, digital design and much more!
- Proven participant return on investment with actionable takeaways and in-depth case studies
- Temperature-check the room with interactive voting and anonymous polling throughout the day
- Inspiration and insights from the top fintech companies across the UK
- Top experts and senior line-up from across leading financial institutions
- The most valuable ONE day you will have out of the office in 2024
Don't Just Take Our Word For It.....
Send 4 delegates for the price of 3 OR send 3 and get your third place half price!
Speak, Sponsor or Exhibit At The Financial Services Customer Experience Conference
Want To Get In Front Of Financial Services Customer Experience Professionals
This is not your run of the mill event full of agencies and sales pitches. This one-day, brand-led, senior-level conference and networking event is designed to scale-up technical and commercial market strategies for Financial Services Customer Experiences.
For more information on how to get involved, please call: +44 (0)20 3479 2299 or get in touch.
Download the exhibition and sponsorship brochure here:
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Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best.
Please send your CV with a covering letter to hr@globalinsightconferences.com
