Thank You For Attending The 11th Annual Financial Services Customer Experience Conference 

Leverage Shifting Customer Expectations & Innovative Digital Advancements To Deliver

Brand New, Seamless, High-Impact, Consistent & Consumer-Focused Customer Experience Strategies & Journeys In Financial Services

Enhance Experiences, Increase Loyalty & Skyrocket Satisfaction With Seamless & Frictionless Customer Journeys • Shifting Customer Behaviour & Expectations • Cutting-Edge AI & New Tech • Customer-Centric Cultures • Maintain The Human Touch • Converting Customer Data To Prove ROI • Next-Level CX Strategies • Boosted Customer Loyalty & Retention • Winning Hyper-Personalisation • Customer Security & Privacy

Thank You For Attending The 11th Annual Financial Services Customer Experience Conference

London | 5th June 2024 

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Thank You To Our Inspirational Speaker Panel

32 Chiefs, Heads & Directors Of CX, Customer Journeys, Marketing & Product Share Brand New, Fresh, Innovative & Business-Critical Insights From Implementing Practical AI & New Tech Advances, Cultivating Connected Customer Journeys & Powering Hyper-Personalisation That Drives Loyalty & Retention, To Data & Insight-Driven Strategies, Critical Customer Security & Privacy & Customer-Centric Internal Cultures


Connected Customer Journeys That Drive Outstanding Omni-Channel Experiences:

Achieve seamless end-to-end journeys to drive customer experiences that maximise loyalty and satisfaction.




Leverage Shifting Customer Behaviours, Needs & Expectations:

Adapt to changing needs and demands to master value-driven and tailored customer experiences

Practical & Proven AI Adoption & New Tech Advances:

Capitalise on the latest AI and tech advancements to boost operational efficiencies and seamless customer experiences.

Cultivating Truly Customer-Centric Cultures:

Place customer needs at the heart of your organisational strategies to guarantee gold-standard customer experiences.


Maintaining An Authentic & Meaningful Human Touch:

Exceed expectations and drive streamlined experiences by finding that vital balance between the digital and human touch




Harness Data Insights & Prove ROI:

Unlock critical customer data and insights to tailor CX strategies and accomplish impactful bottom-line results

Implement Top-Notch CX Strategies Across Financial Services:

Leverage data-first and customer-centred strategies for exceptional customer experiences that deliver real results

Winning Customer Loyalty Strategies That Drive Retention:

Implement insight-driven loyalty strategies certain to build company-consumer relationships and power retention rates



Data-First Hyper-Personalisation Across Financial Services:

Power tailored and personalised strategies to boost engagement, elevate experiences, and impact the bottom-line

Critical Customer Security & Privacy Principles:

Increase consumer trust by creating customer experiences built on security and privacy

Plus! Not To Be Missed For 2024:

  • 11 Years Of Unmissable Insights
  • Brand New Speaker Line-Up Featuring Lloyds Banking Group, Monzo Bank, BlackRock, Santander UK, AXA, and many more!
  • 3 Interactive & Engaging Panel Discussions
  • New Interactive & Refreshed Agenda
  • New Interactive Networking Formats: Delegate Discussions & Interactive Voting!

The Financial Services Customer Experience Conference At A Glance....

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Satisfaction Rate At Our Last Event


Senior Customer Experience Leaders


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Unmissable, Inspiring Day!

10 Reasons The Industry Leading Customer Experience Conference For Financial Services Cannot Be Missed:

  1. Targeted and tailored agenda curated in collaboration with brand-side CX and UX pioneers
  2. Industry-led networking and collaboration opportunities
  3. Open forum to ask your questions! Q&A with three engaging panel discussions of inspirational CX, UX, and customer communications professionals
  4. Quality speaker faculty: no pitching, just practical takeaways
  5. Exclusive insights! Same-day takeaways from leaders across customer strategy, customer and client experience, digital design and much more!
  6. Proven participant return on investment with actionable takeaways and in-depth case studies
  7. Temperature-check the room with interactive voting and anonymous polling throughout the day
  8. Inspiration and insights from the top fintech companies across the UK
  9. Top experts and senior line-up from across leading financial institutions
  10. The most valuable ONE day you will have out of the office in 2024

Can You Help Financial Services Organisations Deliver Exceptional, Outcome-Focused & Insight-Led Customer Experiences?

For more information on how to get involved, please call +44 (0)20 3479 2299 or email

Book An Exhibition Stand + 2 Delegate Passes:
Book Now & Save £500: £4,499 + VAT

Standard Rate: £4,999 + VAT

Don't Just Take Our Word For It.....

Send 4 delegates for the price of 3 OR send 3 and get your third place half price!*

To register your team now and benefit from huge group savings, please call the conference team on +44 (0)20 3479 2299 or contact us.

* This applies to inhouse practitioners only, not agencies and suppliers, and cannot be used in conjunction with any other discounts, including earlybird offers.

Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. 

Please send your CV with a covering letter to