A One-Day, Industry-Led Conference & Networking Event, Central London, 18th January 2023

Transform Channel Strategies In The Disrupted Financial Services Landscape With Data-Driven Multichannel Customer Strategies & Cutting-Edge Product Design To Secure Market Share & Deliver

Omnichannel Excellence & Quality Experiences Which Win & Retain Financial Services Customers


Best-In-Class Channel Strategies • Digital Transformation • New Tech, FinTechs & Digital Trailblazers Horizon Scanning • Customer Acquisition • Younger Digital Natives • Data-Driven
Customer & Measurement Strategies • Internal Collaboration & Customer Centricity • InvestSmart • Compliance • Open Banking • Traditional Channels • Retention & Re-Engagement

26 Financial Services Digital Leaders In Just One Day: Connect Evolving Digital Habits & Traditional Touchpoints With Intelligent Channel Mixes & Design For Slick UX & Personalised Journeys With Compliant, Customer-Centric Cultures & Game-Changing Data Insights To Unlock Business Growth & Success

26 Financial Services Leaders Share Practical Insights & Hard-Won Strategic Knowledge Around Updating Omnichannel Strategies For Customer Excellence In The Post-Pandemic & FinTech Disrupted Landscape & Data-Led, Customer-First Decision Making Around Channels, Tech & Touchpoints As They Evolve To Secure New Customers & Increase Loyalty

1

Smart Channel Strategies Which Tap Into The Customer Heartbeat:

Understand your customers’ habits and expectations to map out smooth journeys and deliver top-drawer experiences

2

From FinTechs To Crypto & Tech To AI & Open Banking… How Future Proofed Are You?

Horizon scanning the latest advances, channels and challenges in Financial Services

3

Woo & Win Your Top Customers:

Growth hack, upsell and innovate on new channels to generate fresh product pipelines

4

The Big Digital Shift Marches On:

Strategically transform digital channels, IT operations and internal strategies to ready your customers and company for success in the new age of banking

5

Achieve Customer-First Internal Cultures & Cross-Functional Collaboration:

Pool customer insights and fuel better omnichannel customer services

6

Savvy Data-Driven Customer & Measurement Strategies:

Fuel the feedback loop with data insights which connect the dots between CRM, engagement and ROI

7

Regulation, Regulation, Regulation:

Watertight compliance strategies to safeguard customers from risks with end-to-end, responsive and secure omnichannel journeys

8

Adapting To The Younger Digital-Native Generation:

Redesign channel, app and platform strategies to capture the mobile-first digital generation and increase market share

9

Evolving Traditional Channels In A Digital World:

Keep the flame alight for analogue communications and local, face-to-face spaces and reap the benefits of the human touch

10

Gold Standard Engagement For Loyalty & Re-Engagement:

Respond to new customer behaviours to retain and boost revenue within fast-evolving digital channels

FRESH FOR 2023!

  • Industry-Leading Insights & Sector Benchmarking
  • Brand New Speaker Line-Up!
  • 3 Interactive Panels
    • Digital Transformation – Tailored Strategies
    • Customer Cultures & Internal Collaboration
    • Retention & Re-engagement: Changing User Expectations – Business Critical
  • Facilitated Peer Discussion Breakouts
  • Dedicated Peer Sharing & Networking In-Person!

Can You Help Financial Services Marketing, Product, Digital Or Communications Teams Achieve Omnichannel Impact?

 For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@financialservicesconference.com

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Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. Please send your CV with a covering letter to hr@globalinsightconferences.com.