Practical AI Integration, Groundbreaking New Tech, Data-Driven Insights & Consumer-Centric Strategies For
Cutting-Edge, High-Impact, Seamless & Consistent Customer Experience Strategies & Journeys In Financial Services With Competitive Results
12th Annual | A One-Day, Industry-Led Conference & Networking Exhibition, Thistle London Marble Arch, Marylebone London | 21st May 2025
Satisfaction Rate At Our Last Event
In-House Experts
Interactive Panels
Unmissable, Inspiring Day!
28 Customer Experience Experts Dig Into The Brand New Trends That Are Elevating Customer Satisfaction & Transforming Service Delivery From Cutting-Edge Technologies, AI Integration, Data-Driven Strategies & Customer-Centric Cultures In 2025 & Beyond
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28 Financial Services Customer, User & Products Experts Unveil Next-Level Strategies For Transforming Customer Experiences In Financial Services By Leveraging AI & Automation, Capitalising On Digital Innovations, Prioritising Consumer Duty & Vulnerable Customers, Boosting Trust & Satisfaction With Winning Metrics, Building Customer-First Cultures, Maximising Hyper-Personalisation, Delivering Cost-Efficient CX, Adopting Holistic Customer Approaches, Adapting To Evolving Customer Expectations & Creating Seamless, Effortless Customer Journeys
Cutting-Edge AI & Automation Integration Spotlight ■ New Technologies & Digital Advances ■ Changing Customer Behaviours & Expectations ■ Winning Measurement & Metrics For Proven ROI ■ Holistic Approaches To CX ■ Consumer Duty & Vulnerable Customers ■ Master Frictionless Customer Journeys ■ Customer-Centric Cultures ■ Hyper-Personalisation ■ Data-Driven CX Strategies ■ Deliver Low-Cost Customer Experiences
1
Cutting-Edge AI & Automation Integration:
Transform experiences with strategic AI integration that enhances efficiencies, trust and provides critical human touch
2
Leverage New Tech & Digital Innovations!
Harness brand new tech and digital solutions to differentiate your CX and stay ahead in a competitive landscape
3
Get Ahead Of Changing Customer Behaviours & Expectations:
Adapt to the ever-changing needs of today’s consumers by anticipating shifts and meeting constantly rising expectations
4
Winning Measurement & Metrics To Prove ROI:
Go beyond basic metrics by securing smarter data-driven insights to build stronger, long-term client relationships
5
Champion Vulnerable Customers & Meet Regulatory Demands:
Enhance trust and ensure compliance by prioritising vulnerable customers and championing consumer duties
6
Master Seamless & Frictionless Customer Journeys:
Eliminate barriers and create fluid, consistent journeys across all touchpoints, driving engagement, reducing attrition, and increasing retention
7
Build Customer-Centric Cultures:
Shift your organisational mindset to a customer-first approach to deliver more meaningful, long-term and personalised interactions
8
Holistic Approaches To CX:
Integrate back-end innovations and employee experience excellence to improve customer satisfaction and drive business value
9
Proactive & Proven Hyper-Personalisation:
Deliver ultra-targeted, real-time experiences that go beyond customer’s expectations to elevate experiences
10
Data-Driven CX Strategies For 2025 & Beyond!
Leverage customer data to unlock patterns, improve decision making and maximise value
11
Deliver Low-Cost, High-Impact Customer Experiences:
Innovate your CX strategies with cost-effective solutions without sacrificing quality or satisfaction
Brand New For 2025:
- 12 Years Of Actionable, In-House Insights
- NEW Case Study: Innovative AI & Automation
- 3 Interactive Panels – don’t miss your chance to fire critical questions to our expert frontline panels
- 5 Interactive Hot Topic Informal Discussions
- Takeaway Learnings Consolidation – practical take-back-to-the-office actions for 2025
- Speed Networking
- Peer Discussion Zones – new format innovation for 2025
What Will I Gain From Attending The 12th Annual, Industry-Leading Financial Services Customer Experience Conference, London?
- Celebrating 12 years of high-impact, high-reward customer experience conferences for the Financial Services: this industry-leading event will be the one you do not want to miss in 2025
- Written by FS brands for FS brands – targeted and focused agenda covering the hottest topics facing CX professionals across the financial services today – uncover brand new, practical, proven, and successful strategies to facilitate new ideas and inspirations
- Hot topic – AI focus! Don’t miss your chance to equip yourself with the latest practical AI tools and strategies
- Expand your network and reconnect with industry peers by making meaningful connections during our dedicated networking sessions
- Upskill yourself and your team with real-use cases and actionable tips and techniques to revitalise your new CX strategies today
- Proven delegate ROI: walk away with practical, actionable strategies from industry-leading FS CX experts
- Ask the experts yourself! Don’t miss your chance to put your burning questions to our speaker faculty through interactive polls, panel discussions and Q&A sessions
- Maximum benefit from a research-driven agenda that addresses the most pressing customer experience challenges and innovations for 2025
- Peer-led knowledge sharing: join discussion zones to exchange ideas and insights with fellow attendees in an open, collaborative setting
- One efficient day out of office with maximum value: make the most of this compact, high-impact event in the heart of central London, designed for efficiency and convenience
Don't Just Take Our Word For It.....
Send 4 delegates for the price of 3 OR send 3 and get your third half price!
To register your team now and benefit from huge group savings, call the conference team on +44 (0)20 3479 2299.
Want To Get In Front Of Financial Services Customer Experience Professionals?
Book An Exhibition Stand + 2 Delegate Passes:
Book Now & Save £1,000: £3,999 + VAT
(Standard Rate: £4,999 + VAT)
Download the exhibition and sponsorship brochure here:
This is not your run of the mill event full of agencies and sales pitches. This one-day, brand-led, senior-level conference and networking event is designed to scale-up technical and commercial market strategies for Financial Services Customer Experiences.
For more information on how to get involved, please call: +44 (0)20 3479 2299
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Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best.
Please send your CV with a covering letter to hr@globalinsightconferences.com
