10th Annual, One-Day, Industry-Led Conference & Networking Exhibition, London, 13th June 2023

View The 2023 Agenda Here

Exceed Customer Expectations With High-Impact, Mission-Critical Tech, Behavioural Data & Cultural Innovations For

Exceptional Customer Experience Strategies & Outstanding Outcome-Focused Journeys In Financial Services

Leverage Changing Customer Needs & Expectations, Optimise Seamless, Cohesive Customer Journeys, Capture Critical Data Insights & Measure Customer Outcomes, Embrace Cutting-Edge New Tech, AI & Digital Innovations Which Balance The Human Touch, Secure Buy-In & Inspire Employees To Further Customer Duty, Support Vulnerable Customers & Deliver Bottom-Line Results

10th Annual Must-Attend Industry Gathering Of Leaders In CX, Customer Journey, Product & Digital, With 31 Financial Services Brands Speaking – All In 1 Day!

31 CX, Customer Journey, Product & Digital Leaders In Financial Services Explore Business-Critical, Data-Driven Strategies For Measured, Transformed & Outstanding End-To-End Customer Journeys With A Human-Centred Service Design Which Embraces Innovative Digital & Technology, Supported By A Company-Wide Drive To Provide Good Financial Outcomes For Shifting Customer Behaviours & Vulnerable Customers, Furthering Customer Duty Promises & Securing CX As A Strategic Business Function

Outstanding Customer Journeys ■ Changing Customer Behaviours & Expectations  ■ Data-Driven CX Strategies ■ Customer-Centric Cultures ■ New Tech & AI Innovations ■ Vulnerable Customers ■ Measurement & ROI  ■ Digital Vs. Human Touch ■ The Strategic Role Of CX

1

Outstanding, Outcome-Focused Customer Journeys

Deliver proactive, value-adding and seamless customer journeys which boost the bottom line

2

Changing Customer Needs, Behaviours & Expectations - Unlocking Insights:

Keep pace with changing demands to maintain customer satisfaction and execute a value-driven and competitive experience

3

Power Data Insights For Tailored, Customer-Centric CX Strategies!:

Leverage customer data and behavioural insights across customer touchpoints to drive impressive bottom line results

4

Customer-Centric Cultures Which Inspire Employees:

Embed customer-centricity into the heart of your organisation and inspire employees to go above and beyond

5

Monetise Cutting-Edge Tech & AI Innovations:

Harness next-generation technologies and AI for market-leading customer experiences

6

Proactively Identify & Protect Vulnerable Customers:

Enhance your support strategies and further customer duty promises with a deep-dive into the evolution and increased number of vulnerable customers

7

Measure, Assess, Refine, Repeat – Drive ROI:

Review your CX performance with tangible metrics that benchmark success

8

Streamlined Digital Vs. Meaningful Human Interactions:

Balance streamlined, digital-first customer experiences without sacrificing the human touch

9

Secure The Strategic Role Of CX In Financial Services:

Demonstrate proven results and value and win long-term buy-in

10

Next-Gen FinTech, Challenger & Disruptor Insights!

NEW Thought Leadership!

  • Brand New Innovations & The Latest Insights Into Outcome-Focused CX In Financial Services
  • 2 Interactive Panels:
    • Customer-Centric Cultures
    • Changing Customer Behaviours & Expectations
  • New Brands, Content & Case Studies!
    • Vulnerable Customers & The Cost Of Living Crisis
  • XXX FinTech & Disruptor Insights

Send 4 delegates for the price of 3 OR send 3 and get your third place half price!*

To register your team now and benefit from huge group savings, call the conference team on +44 (0)20 3479 2299 or email us at info@financialservicesconference.com
GROUP DISCOUNTS

Here's What Previous Attendees Have To Say

Can You Help Financial Services Organisations Deliver Exceptional, Outcome-Focused & Insight-Led Customer Experiences?

Don’t Miss Out! We offer bespoke packages tailored to your individual company’s needs. Partner The Customer Experience In Financial Services Conference! Call +44 (0)20 3479 2299 or email partner@financialservicesconference.com

Exhibition Stand Package: 3 x 2 Metre Area Plus 2 Delegate Passes:

Book Today & Save £1,000: £3,999 + VAT
Standard Rate: £4,999 + VAT

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