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Book Your Place At The 7th Annual Financial Services Customer Experience Conference Now To Get The 2019 Rate - Offer Ends Soon!

High-Impact, Proven Technologies & Actionable Customer Insights For Stand Out Customer Experience Strategies & Journeys Which Deliver Real Value In Financial Services: Integrate The Latest Tech Advances & Measurement Techniques, Embed Customer-Centricity, Innovate Customer Journey Strategies, Fuel Customer Engagement Through Actionable Data & Behaviour-Led Insights To Skyrocket Customer Experience & The Bottom Line Results Whilst Maintaining The Human Touch & Cementing The Strategic Role Of Customer Experience!

A One-Day, Practitioner-Led Conference & Networking Event, 24th June 2020, London

  1. Emerging, Value-Adding Technologies & Innovations: Streamline and enhance the customer experience in financial services today
  2. Balancing Digital Experiences With The Human Touch: Unlock the perfect mix of digital and human interactions
  3. Groundbreaking FinTech & Challenger Insights: The hottest disrupters showcase the future of financial services customer experience
  4. Customer Journeys – Seamless & Conversion-Boosting: Exceed expectations with effortless, holistic journeys across multiple platforms
  5. Living & Breathing Customer-Centric Cultures: Embed customer experience company-wide and put the customer at the heart of every decision
  6. Prove Value Through Feedback & Measurement: Move beyond NPS to unlock key insights into the customer experience, demonstrate ROI and win buy-in
  7. Unlocking FS Customers Behaviours, Needs & Expectations: Adapt to key customer trends with creative insight-gathering techniques
  8. Data-Driven Experiences: Maximise the potential of your data to fuel customer journey and experience strategies
  9. The Strategic Role Of Customer Experience: Leverage and influence internal decision making with customer experience at the forefront
  10. Plus! Key insights and tips from cross-sector thought leaders on how to demonstrably boost experience and results

You'll be in safe hands. Here's what previous attendees of our conference have to say:

‘Excellent insight. Very thought provoking and gave me plenty to consider in terms of what I can implement.’ 

‘Great content, all the speakers were generous sharers and it made a difference.’

‘Good insight around growing and embedding customer experiences.’

This is your opportunity to get involved before the event launches and be apart of the agenda and showcase your expertise in front of your target audience. We have a variety of speaking, exhibition and one-to-one meetings packages available, but hurry as opportunities remain strictly limited to join our brand-led speaker line-up on stage! Call us now on +44 (0)20 3479 2299 or email

Here's What Our Previous Partners & Sponsors Have To Say:

'Excellent Organisation, Great Speakers, Rich Content & Strong Brands!'

Take A Look At Our Impressive, Senior-Level 2019 Speaker Line Up!