Cowry Consulting is one the world's leading Behavioural Science consultancies and we're on a mission to make businesses as human as humanly possible.
We specialise in the financial services, retail and utilities sectors and use behavioural science to add the human touch to
businesses, transforming the customer and employee experience. With a deep understanding of how we all make decisions and think,
Cowry uses behavioural science to help you create elegant and effective experiences for your customers and employees.
We deliver transformational results for our clients, such as Amazon, HSBC, Standard Life, Fidelity, Legal & General, SSE / OVO, Tesco, Walmart, O2, Sky and others.
To date, we’ve helped them improve their customer service, remodel their communications, optimise their UX and improve their health & safety. After conducting a friction audit of your challenge, our team of Behavioural Designers and Choice Architects translate these into fluent behavioural designs. We use the latest thinking in behavioural science which together we practically apply to your business. We are a team of behavioural economists, psychologists and cognitive scientists with a passion and skill for behaviour change. If you would like to know more, please get in touch for a chat about how we can collaborate.
Econiq believe that people can communicate better. Our mission is to improve the quality of Financial Advice Meetings and the outcome for Clients.
The Conversation HubTM is an easy-to-use Meeting solution for financial advisers which Visually engages clients and creates a lasting impression. Everything required for the meeting is at your fingertips. Meetings are tracked and ranked for quality. API integration with other systems is provided. It can be deployed in less than a week. Time is saved before, during and after the meeting and more productive meetings are held.
The Conversation Hub enables advisers to Visually communicate better with clients for all video and in-person Meetings.
See what the future of Financial Advice looks like…. Connect with us today
Infinity is an enterprise level call intelligence platform that helps financial services organisations improve their customer experience and increase marketing ROI.
By linking the phone call to the online journey, we help marketing teams understand what campaigns make the phone ring.
Call centres can also personalise the call experience to improve conversions based on the callers’ online touchpoints – skip the IVR and route directly to the relevant team, prioritise ready-to-buy leads, pair callers with individual agents and give next-best-action prompts to help agents make the sale.
In today's world, your business needs a digital branch where you deliver premiere service to your customers. Moxtra powers your OneStop Customer Portal – your digital branch, with continuous collaboration experiences, helping you retain and grow customers, manage your distributed organization, and lower your costs for doing business. Moxtra's Customer Collaboration Platform can power your branded OneStop Customer Portal as a fluid extension of your existing website, web or mobile app, or as a standalone web and mobile app.
Moxtra has a heritage in collaboration tracing back to WebEx Communications. Moxtra's co-founder and CEO, Subrah Iyar, was the co-founder and CEO of WebEx Communications. Moxtra's co-founder and CTO, Stanley Huang was a senior director of engineering at both WebEx and Cisco Systems. Observing people using consumer services for business conversations, our founders were inspired to provide a solution built for business from the ground-up. This led to providing organizations with solutions to build and manage high touch digital channels to their customers, under their own brand, to address the needs of today's digital age.
Nomensa is a strategic UX agency that leads the industry in design, strategy, content and development. Made up of psychologists, scientists, mathematicians, designers, writers and all-around creatives, Nomensa success is bolstered by their unique and multidisciplinary team. This diversity enables the business to engage and interact with an array of industries, ranging in complexities of both operation and delivery.
It is precisely this experience in working across sectors that permits them to identify patterns in behaviour, apply them to processes and convert findings into commercial tailor-made solutions. Research underpins all their efforts, ensuring that every project delights every user.
Nomensa’s ethos is driven by empathy and threads through their consultancy, research, designs and development services. This helps them to build around authentic insights that achieve business goals and capture user needs. Nomensa shares its learnings through its two industry-leading UX design conferences, Collaborate Bristol and Interact London. These events gather inspiring speakers, foster knowledge sharing, forge new networks and provoke new ideas.
Collaboration is the cornerstone of Nomensa’s strategies and they build long-term partnerships and programmes of work, not just projects. Nomensa empowers its clients to embrace pioneering designs, make more informed decisions and actualise their business goals through strategic solutions.
Odigo is a leading Contact Centre as a Service (CCaaS) solutions provider. The company helps brands connect with customers anytime and anywhere with easy-to-integrate, cloud-based solutions that can be tailored to the needs of large organisations. A 30-year history of industry firsts makes Odigo the global partner of choice, with a growing presence across all markets and sectors. Thanks to its proprietary technology, Odigo delivers a smooth, channel-less experience for customers and a satisfying and secure experience for agents. Today, more than 400,000 end-users benefit from Odigo’s solutions in more than 250 companies around the world.
redk is a modern and highly experienced consulting firm, specialising in delivering CRM and CX technologies. Experts in digital transformation, they focus on helping businesses achieve the value and competitive advantage they need to grow. Their services range from operational design to the implementation of the digital solutions needed to streamline marketing, sales, and customer service operations. They are official partners of Salesforce, Zendesk, SugarCRM, 8x8, and Acoustic Marketing, delivering successful end-to-end CRM projects.
Sefas Innovation is part of DOCAPOSTE. We are a software company that helps organisations produce meaningful, omni-channel customer communications to enhance customer experience.
From desktop publishing to responsive digital communication design on mobile devices, Sefas solutions help design and organise your customer communications on all traditional and digital distribution channels.
Founded in 1991, Sefas applies the know-how and performance of a proven industry solution to organisations in any sector, including some of the world’s largest Fortune Global 500 organisations.
Our core business is developing software that helps Financial Services users more rapidly and effectively design, enhance or interactively author communications and distribute these communications with minimal risk.
We help operations develop automated communications processes, and securely manage communication production and distribution, reducing any burden on IT users whilst also responding to your client’s needs faster.
We also help financial institutions unlock the valuable data from customer communications to support their business processes, to inform business strategy, and to better serve and retain their customers.
Sefas understands the critical nature of customer communications, and the commitments our clients have made to reliably and predictably produce and distribute these communications. Our support is available twenty-four hours a day, seven days a week to ensure your communications get to your customers on time.
UserTesting makes it possible for you to see, hear and talk to your customers in real-time—regardless of where they're located—as they interact with your products, services, message, and brand. See the world through your customer's eyes, hear frustrations and delights, and truly understand both how and why they react emotionally and behaviorally to any experience you've created. We partner with over 2,000 organizations to help them innovate faster, drive business growth, and build better products with less risk by integrating human insights into everything they do.
Did you know that while the majority of companies believe they’re customer-centric, studies show that only 30% of their customers believe that to be true? We call that the ‘empathy gap’. As more and more of our experiences shift to digital channels, fewer experiences involve face-to-face communications and we see this gap widening.
Most approaches to customer feedback cannot meet the needs of today’s businesses. UserTesting is the fastest way to close the empathy gap— companies can now see the world through their customers’ eyes so they can make more informed customer-driven business decisions based on human insight at the pace of modern business.
Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs. True to our roots as a technology disruptor, we've embraced technology to transform businesses to collaborate more productively and engage their customers more effectively across all communications channels.