Signal, a Broadridge company, works with the UK’s leading financial services and insurance companies to accelerate the complex transition from legacy customer communications management to interactive digital experiences. Combining strategic advisory and practical transition support with platform-driven managed services, they inject clarity and pace to large-scale operational transformation.
BSI is a business improvement and standards company that partners with organisations globally across multiple industry sectors. We help organisations build confidence to grow by tackling society’s critical challenges — from working with organisations such as Barclays on secure digital banking, to supporting organisations in meeting FCA inclusive and accessibility requirements and building trusted customer services. Through this work, BSI helps accelerate progress towards a fair society and a sustainable world.
CCA Global is the leading professional network for customer service and CX leaders.
For over 30 years, CCA Global has been helping organisations improve customer experiences while fostering a positive and supportive workplace. CCA services and solutions reflect these values and are available through a flexible membership programme designed to help leaders achieve lasting success and drive meaningful impact.
Through thought leadership, industry insights, and innovation, we help organisations navigate emerging challenges – leveraging AI, enhancing employee engagement, and building customer trust. We connect customer service and contact centre leaders, providing a platform for knowledge sharing, benchmarking, and best practice development.
More than just a resource, CCA Global is a dynamic hub where professionals come together to shape the future of customer interactions, ensuring businesses remain competitive, people-focused, and ahead of industry trends. For further information visit: www.cca-global.com
CGA is a specialist consultancy focused on transforming customer experience across the financial services sector. With a deep understanding of regulatory environments and evolving customer expectations, CGA partners with banks and insurers, to design and deliver seamless, customer-centric journeys. Their approach combines strategic insight, data-driven analysis, and practical implementation to help organisations improve engagement, build trust, and drive sustainable growth.
Gradient Labs builds AI agents that eliminate the manual work of customer operations. Their agents handle frontline support across voice, text, and email, back-office investigations like disputes and KYC, and the proactive outreach in between. Founded by Monzo’s former AI leadership and trusted by some of the biggest names in finance, including Wise, Stash, and Zego, Gradient Labs is purpose-built for finance and the regulatory compliance it requires. Gradient Labs outperforms human teams on CSAT and QA scores and remains undefeated against other AI agents on resolution rate, driving widespread adoption across financial services, including some of the largest AI deployments in the industry.
www.gradient-labs.ai
The Harris Poll UK, a Stagwell company, is a leading market research consultancy that is helping leading brands understand what matters most to their customers. Combining advanced digital research, behavioural science and proprietary real-time technology, we deliver insight at scale, analysing over one million surveys and 40,000 emotion data points each month.
From bespoke consultancy to continuous brand measurement, we help organisations understand how their brand is performing, where it stands against competitors and where it needs to go next in a fast-moving consumer landscape. By uncovering emotional drivers, unmet needs and emerging consumer trends, we support confident decision-making and help turn insight into meaningful competitive advantage.
NSN makes it simple for brands to support customers facing personal life challenges by signposting them to trusted external services.
Home to the UK’s largest human-vetted directory of support providers, NSN creates co-branded and fully customisable “one-stop-shop” support websites that enable organisations to:
- Signpost customers to the right help when issues fall outside their own expertise
- Showcase their own initiatives and partnerships that strengthen customer support
- Gain valuable insight into customer support needs, outcomes and preferences
Find out more at nsn.org.uk
ServiceNow is a leading digital workflow company that makes work better for people by transforming enterprise operations with intelligent automation. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow provides cloud-based solutions that connect people, processes, and systems across the enterprise.
The Now Platform powers digital workflows across IT, employee workflows, customer workflows, and creator workflows, enabling organizations to unlock productivity, modernize operations, and improve experiences for both employees and customers. ServiceNow’s AI-powered solutions help enterprises automate routine tasks, break down organizational silos, and deliver seamless experiences at scale.
Serving thousands of organizations globally—including the majority of the Fortune 500—ServiceNow works across industries including financial services, telecommunications, healthcare, government, manufacturing, and retail.
With a focus on human-centered AI and platform innovation, ServiceNow helps organizations navigate digital transformation by putting workflows at the center of their operations, enabling them to become more agile, efficient, and responsive to change.
UserTesting enables organizations to craft exceptional customer experiences through actionable human insights. With the world’s strongest participant network, AI-driven insights, comprehensive feedback solutions, and expert-level services, enterprises can validate decisions, co-innovate at scale, and accelerate their path to better products and experiences. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting is the partner of choice for businesses committed to delivering experiences customers love. Learn more at www.usertesting.com.