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About Kantar TNS

Kantar TNS is one of the world’s largest research agencies with experts in over 80 countries.

With expertise in innovation, brand and communication, shopper activation and customer relationships we help our clients identify, optimise and activate the moments that matter to drive growth for their business.

We are part of Kantar, one of the world’s leading data, insight and consultancy companies.

Find out more at www.tnsglobal.com

About Kantar

Kantar is one of the world’s leading data, insight and consultancy companies. Working together across the whole spectrum of research and consulting disciplines, its specialist brands, employing 30,000 people, provide inspirational insights and business strategies for clients in 100 countries. Kantar is part of WPP and its services are employed by over half of the Fortune Top 500 companies.


KCOM: Prepare your enterprise for an unpredictable world

Change, rapid change, is the only constant in business today. Customer expectation of all companies has never been higher. Fuelled by disruptive, agile market entrants and rapidly evolving consumer technologies, the ‘bar’ for contemporary customer experience is constantly rising. Organisations aspire to be ever more efficient and nimble. In striving to meet these aspirations, employees are pushing legacy technologies and systems to breaking point, or circumventing them entirely.

At KCOM we use the technical expertise and business savvy of our team to help our customers fundamentally change their business to create better experiences for their customers. Be that reimagining HMRC’s approach to customer contact, delivering improved ticketing, integration and reservation capabilities for Rail Delivery Group, or re-architecting Bupa’s customer experience.

Our focus is on giving our customers world class business advice on how technology can change their organisations for the better. Not only that, KCOM has the expertise to implement that technology and manage it to make every customer’s life easier and better.

IDC tells us that by 2020, the ability to create digitally-enhanced products, services, and experiences will be critical for business success. Are you ready?


Maru/edr are world leaders in Voice of the Customer programs and a proud part of MARU Group – a technology enabled professional services firm delivering information and insight. As part of MARU, we’re pioneering technology focused feedback combined with deep thinking and an emphasis on actionable outputs, helping us to paint better pictures faster for our clients.

With our proven flexible approach, we provide a unique solution thanks to our blend of outstanding in-house technology and advisory insight teams. We are passionate about delivering tailored Voice of the Customer programs – from real-time closed-loop feedback, panels and communities to text analytics and semiotics.


ServiceTick is one of the leading suppliers of post-transaction customer feedback surveys in the UK. We support the customer experience programmes of many of the UK’s top brands through a mixture of IVR, email, SMS and online surveys. Our approach is based on three distinct phases:

Listen – we create a ‘listening platform’ for each client that allows them to gather real-time, multi-channel, ‘Voice of the Customer’ feedback via channels that are most appropriate. This framework is mapped to the customer journey and organisational hierarchy of each client

Understand – online, customisable reporting exposes insight relevant to different roles and responsibilities. Our console is accessible by anyone in the organisation (but each user is locked to the data that is relevant to their level of authority)

Act – we recognise that our service is only as valuable as the business benefit it drives. Our online reporting and consultancy services are focused on delivering return on investment for each client through a reporting programme that highlights and prioritises actions required to improve process and performance.