The Financial Services Customer Experience Conference

21st May 2026 | Central London

BSI is a business improvement and standards company that partners with organisations globally across multiple industry sectors. We help organisations build confidence to grow by tackling society’s critical challenges — from working with organisations such as Barclays on secure digital banking, to supporting organisations in meeting FCA inclusive and accessibility requirements and building trusted customer services. Through this work, BSI helps accelerate progress towards a fair society and a sustainable world.

www.bsigroup.com

ServiceNow is a leading digital workflow company that makes work better for people by transforming enterprise operations with intelligent automation. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow provides cloud-based solutions that connect people, processes, and systems across the enterprise.

The Now Platform powers digital workflows across IT, employee workflows, customer workflows, and creator workflows, enabling organizations to unlock productivity, modernize operations, and improve experiences for both employees and customers. ServiceNow’s AI-powered solutions help enterprises automate routine tasks, break down organizational silos, and deliver seamless experiences at scale.

Serving thousands of organizations globally—including the majority of the Fortune 500—ServiceNow works across industries including financial services, telecommunications, healthcare, government, manufacturing, and retail.

With a focus on human-centered AI and platform innovation, ServiceNow helps organizations navigate digital transformation by putting workflows at the center of their operations, enabling them to become more agile, efficient, and responsive to change.

servicenow.com

UserTesting enables organizations to craft exceptional customer experiences through actionable human insights. With the world’s strongest participant network, AI-driven insights, comprehensive feedback solutions, and expert-level services, enterprises can validate decisions, co-innovate at scale, and accelerate their path to better products and experiences. Trusted by 3,000+ customers, including 75 of the Fortune 100, UserTesting is the partner of choice for businesses committed to delivering experiences customers love. Learn more at www.usertesting.com.