13th Annual | One-Day, Industry-Led Conference & Networking Exhibition, Central London | 21st May 2026
26 Finance Industry-Leading Experts In Customer Experience, Journeys, Engagement & UX Unite To Deep-Dive Into The Latest Human-Driven, Tech-Enhanced CX Strategies That Put The Customer Front & Centre – All In Just 1 Jam-Packed Day In Central London
- Leverage AI & Automation Technology: Deploy AI to deliver high-impact customer results with reduced time and spend
- Human In The Loop: Maintain human interaction and soft skills as a key driver in your CX strategies
- Map Your Optimal Customer Journey: Reduce friction points and join the dots across channels for a seamless consumer experience
- Offer Critical Support To Vulnerable Customers: Use empathy and understanding to power key outcomes where they matter most
- The Latest Digital Innovations: Future-proof your business practices with cutting-edge tech developments
- A Customer-First Mindset: Unify all aspects of the business and workforce around a customer-centric approach at all levels
- Measuring & Showcasing ROI: Leverage the latest metrics and measurement techniques to craft a narrative that shows your CX success
- Regulations & Compliance: Prioritise customer safety, data privacy and cybersecurity with compliant business practices
- The Voice Of The Customer! Harness customer feedback and shifting behavioural patterns to assess customers’ crucial priorities for 2026 and beyond
- Better Data For Better Outcomes: Embed relevant and accurate data into your CX frameworks for timely and effective outcomes
- Eye-Catching Hyper-Personalisation: Stand out from the crowd with tailored content that speaks to each customer’s critical needs
- What’s Next For CX? Scan the horizon to forecast the next stage of evolution for financial services customer experience
10 Reasons To Convince Your Boss On Why You & Your Team Should Attend This Long-Standing & Industry-Leading Financial Services Customer Experience Event:
- Big name financial services brands speaking including NatWest, Lloyds Banking Group, HSBC, Aviva, Direct Line and many more
- Innovative insights and fresh perspectives from FinTechs
- Senior speaker line-up, featuring 7 heads and 6 directors
- Unmissable agenda featuring only the hottest topics, drawn up from extensive industry research and peer interviews
- Key focus on essential topics, including AI and supporting vulnerable customers
- Four panel discussions with Q&A, your chance to put the burning questions straight to the experts
- Breakout sessions to deep-dive into key topics with like-minded peers
- Over two hours of networking time to expand your network and forge key industry connections
- Practical tips and actionable strategies to take back to the office and unlock critical career advancement
- All in a central London location, in just one day out of the office!
